To ensure a reliable and long-term user experience, we provide the following after-sales support:
Free After-Sales Service:
Within 1 year from the date of purchase, we offer free replacement parts and repair guidance for any issues caused by non-human factors.
Lifetime After-Sales Support:
After the initial 1-year period, you will continue to receive lifetime technical support, as well as paid repair services and replacement parts, with costs determined based on the issue and parts required.
If you encounter any issues during use, please provide the following information so we can assist you as quickly as possible:
- Your Order ID
- Clear photos or videos of the issue
Our support team will respond promptly to ensure an efficient resolution.