Bosscare Return & Refund Policy
Clear return process. Reliable support.
At Bosscare, we want you to feel confident when purchasing our massage chairs and accessories. If your order does not work out, you may request a return within 15 days after receiving your item, subject to the conditions below.
Return Window
We have a 15-day return policy. This means you have 15 days after receiving your item to request a return. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, parts, tags, and proof of purchase.
Items sent back without first requesting a return will not be accepted.
How to Start a Return
To start a return, please contact us at support@bosscareglobal.com
Please include your order number and a brief explanation of the reason for the return. If the item is defective, damaged, missing parts, or incorrect, please also include clear photos or videos so we can evaluate the issue.
Once your return request is reviewed and accepted, we will provide return instructions, including how and where to send your package. When applicable, we may provide a return shipping label.
Sending Your Item Back
After your return request is approved, please follow the return instructions provided by our support team. Please return the product in its original condition with all accessories, manuals, parts, tags, and original packaging. Do not send any item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.
Return Shipping
Return shipping costs and instructions may vary depending on the reason for the return, product condition, and order details.If the return is caused by a product defect, shipping damage, missing parts, or an incorrect item, we will help resolve the issue and provide the appropriate return or replacement instructions.
For returns due to personal reasons, such as a change of mind, ordering the wrong item, or no longer needing the product, the customer may be responsible for return shipping costs. Please contact us before sending any item back.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, missing parts, or if you receive the wrong item, contact us immediately at support@bosscareglobal.com so we can evaluate the issue and make it right.
Non-Returnable Conditions
We cannot accept returns for items that have been used, installed, damaged after delivery, modified, or returned without original packaging and accessories. We also cannot accept returns for items sent back without first requesting a return.
Gift cards, if offered, are non-returnable. Please contact us if you have questions or concerns about your specific item.
Exchanges
If you would like to exchange an item, please contact us first. If your return is accepted, you may return the original item and place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your returned item, and let you know whether the refund has been approved.Refunds are processed only after the returned item has been received and inspected. The inspection process may take additional time depending on the product condition, return volume, and logistics status. If the refund is approved, we will issue the refund to your original payment method within 15 business days after approval.
Please note that it may take additional time for your bank, credit card company, payment provider, or the payment platform to process and post the refund. The final time for the funds to appear in your account may vary depending on these third-party processing times.If more than 20 business days have passed since we approved your refund, please contact us at support@bosscareglobal.com.
Need Help?
For return, refund, or warranty questions, please contact us at support@bosscareglobal.com. Our support team will reply as soon as possible, usually within 1-2 business days.